Your Data, Protected

BetPK Privacy Policy – How We Handle Your Personal Data

At betpk, your privacy matters as much as your gameplay. This policy explains in plain English exactly what information we collect, why we need it, how we use it, and the rights you have over your own data as a Pakistani player on our platform.

Last updated: January 2025 English (en-PK) 256-bit SSL encrypted Applies to Pakistani players
What We Collect

We collect only the data needed to run your betpk account – name, mobile number, CNIC for KYC, and transaction records. We never collect unnecessary personal details.

How We Protect It

Bank-grade 256-bit SSL encryption on all data in transit. Encrypted storage at rest. Access limited to authorised betpk staff with two-factor authentication required.

Your Rights

You can access, correct, or delete your betpk account data at any time. You can opt out of marketing communications. You can request a copy of all data we hold about you.

We Never Sell Your Data

betpk does not sell or rent your personal information to third-party marketers. Full stop. Your data is used only to operate your account and comply with legal obligations.

Cookies and Tracking

We use essential and analytics cookies to improve betpk performance. Non-essential cookies can be managed via your cookie preferences. We do not use cross-site tracking networks.

Retention Period

Account data is retained for five years after account closure for anti-money laundering compliance. You may request deletion of data not subject to legal retention requirements.

betpk

betpk – Privacy protection for every Pakistani player, every session

1Who We Are

betpk ("we", "us", "the platform") operates the online betting and casino platform available at betpk.run. betpk is dedicated to serving Pakistani players and processes personal data solely in connection with operating that platform and the associated services it provides.

This Privacy Policy applies to all users who register an account on betpk, visit the betpk website, or otherwise interact with betpk services. By creating a betpk account you acknowledge that you have read and understood this policy. If you have any questions before registering, please contact us at support@betpk.run.

This Privacy Policy should be read alongside the betpk Terms and Conditions, which governs the overall relationship between you and betpk. Together they set out the full picture of how your account is managed.


2Data We Collect

betpk collects personal data in three ways: information you give us directly, information generated by your use of the platform, and information provided by third-party service providers where necessary to operate your account.

2.1 Information You Provide

  • Registration data: Full legal name, date of birth, Pakistani mobile number, and email address provided when you open your betpk account.
  • Identity verification: CNIC or passport number and copies of relevant documents submitted during KYC verification before your first withdrawal.
  • Payment details: Easypaisa or JazzCash mobile number, bank account details for IBFT, or card details for Visa/Mastercard payments. Full card numbers are never stored on betpk servers.
  • Communication records: Records of messages exchanged with betpk customer support via live chat, email, or any other channel.
  • Responsible gaming information: Deposit limits, loss limits, or self-exclusion requests you submit through your betpk account settings or to our support team.

2.2 Information Generated by Platform Use

  • Betting and gaming activity: Records of every bet placed, game session played, and result on betpk, including stakes, winnings, and timestamps.
  • Account access logs: Login timestamps, IP addresses used to access your betpk account, and device type and operating system information.
  • Navigation data: Pages of the betpk website visited, time spent on each page, and features used during each session.
  • Cookie data: Data collected through essential and analytics cookies placed during your betpk sessions. See Section 7 for full cookie details.

2.3 Information from Third Parties

  • Identity verification services: Confirmation of identity document validity from third-party KYC providers used during account verification.
  • Payment processors: Transaction status updates and fraud screening signals from Easypaisa, JazzCash, NayaPay, SadaPay, and card processing partners.
  • Responsible gaming databases: Where applicable, confirmation of self-exclusion status from shared responsible gaming registers.

betpk follows a data minimisation principle: we only collect what is genuinely necessary to operate your account and meet our legal obligations. We regularly review what we collect and remove data categories that are no longer required.


3Why We Collect It – Our Purposes

Purpose Data Used Why It Is Necessary
Account creationName, DOB, mobile, emailRequired to identify you and create your betpk account
Age verificationDOB, CNICLegal requirement – betpk is 18+ only
Processing depositsPayment method detailsTo move funds from your wallet to your betpk account
Processing withdrawalsKYC docs, payment detailsTo return winnings securely to your verified payment method
Fraud preventionIP address, device, login patternsTo protect your account and betpk from fraudulent activity
Customer supportAccount data, chat recordsTo resolve your queries and disputes accurately
Responsible gamingBetting history, account limitsTo identify problem gambling patterns and enforce limits you set
Platform improvementNavigation, session dataTo improve betpk features and user experience over time
Legal complianceTransaction records, KYCAnti-money laundering and regulatory obligations
Marketing (optional)Email, preferencesTo send promotions you have opted into – opt out at any time

betpk

betpk – Your data is protected whether you are betting on cricket, football, or casino games

4Legal Basis for Processing

betpk processes your personal data under the following legal bases:

  • Contractual necessity: Most data processing on betpk is necessary to perform the contract with you – i.e., to operate your account, accept your bets, and pay out your winnings. Without this processing, betpk cannot provide you with its services.
  • Legal obligation: betpk is required by anti-money laundering regulations, responsible gaming obligations, and other applicable laws to collect and retain certain data regardless of consent.
  • Legitimate interests: betpk uses some data – particularly session and device data – to prevent fraud and maintain platform security. This is a legitimate interest that does not outweigh your privacy rights because the data is used defensively to protect you and other players.
  • Consent: Where processing is not covered by the above (most notably, direct marketing by email or SMS), betpk obtains your consent at the point of collection and provides a clear opt-out mechanism at any time.

5Sharing Your Data

betpk does not sell your personal data to any third party. We share data only in the following specific and necessary circumstances:

5.1 Service Providers

betpk works with carefully selected third-party service providers who process data on our behalf and under our instruction. These include identity verification companies for KYC checks, payment processing partners for handling your Easypaisa, JazzCash, and card transactions, cloud infrastructure providers for secure data hosting, and analytics providers for platform performance monitoring. All service providers are contractually bound to process your data only as instructed by betpk and to implement appropriate security standards.

5.2 Game Providers

When you play casino games or virtual sports on betpk, the game software is provided by third-party studios such as Pragmatic Play, NetEnt, and Play'n GO. These providers receive limited session data necessary to run the game and record the outcome. They do not receive your full personal profile or payment details.

5.3 Legal and Regulatory Disclosure

betpk will disclose personal data to law enforcement, regulatory authorities, or other official bodies where required to do so by applicable law or a valid legal order. betpk will notify you of such a disclosure where permitted to do so by law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving betpk, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to your data will be preserved.

betpk will never share your personal data with third-party marketing companies, data brokers, or advertising networks. If you receive marketing from a third party claiming to be affiliated with betpk without your consent, please report it to support@betpk.run immediately.


6Payment Data Handling

Given that betpk handles PKR transactions via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments, payment data security is treated with particular care.

Full card numbers are never stored on betpk servers. Card payment processing is handled entirely by our PCI DSS-compliant payment gateway partners. betpk stores only a tokenised reference to your card to enable repeat use without re-entry of full details.

For mobile wallet payments (Easypaisa, JazzCash, NayaPay, SadaPay), betpk stores only your registered mobile number and transaction reference numbers. Wallet PIN details and wallet account credentials are never handled or stored by betpk.

Bank account details submitted for IBFT withdrawals are stored in encrypted form and used only for the specific withdrawal transaction to which they relate. betpk does not store IBFT details permanently unless you explicitly save them for future use in your account settings.


7Cookies and Tracking Technologies

betpk uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the experience for Pakistani players over time. Here is how betpk categorises and uses cookies:

7.1 Essential Cookies

These cookies are required for betpk to function. They maintain your login session, remember your language preference, and enable core betting and payment features. Essential cookies cannot be disabled while using betpk.

7.2 Analytics Cookies

Analytics cookies help betpk understand how players navigate the platform – which pages are most visited, where players encounter issues, and how features are being used. betpk uses aggregated, anonymised analytics data to improve the product. You can opt out of analytics cookies via your cookie preferences on betpk.

7.3 What betpk Does NOT Do

betpk does not use advertising tracking cookies, retargeting pixels, or any cross-site tracking technology that follows your activity outside of the betpk website. You will not see betpk adverts following you around the internet as a result of visiting betpk.

Cookie toggle above is illustrative of how betpk manages preferences on the live platform.


betpk

betpk – Your personal and payment data secured with industry-standard encryption

8Data Security

betpk implements technical and organisational security measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. The specific measures in place include:

  • 256-bit SSL/TLS encryption: All data transmitted between your device and betpk servers is encrypted in transit using the same standard used by major Pakistani banks and financial institutions.
  • Encrypted data storage: Personal and financial data stored on betpk servers is encrypted at rest. Even in the event of a server breach, raw personal data is not readable without the encryption keys.
  • Access controls: Access to personal data within betpk is restricted to staff with a legitimate operational need. All staff with data access use two-factor authentication and access is logged and audited.
  • Regular security assessments: betpk conducts periodic security reviews and engages third-party security specialists to conduct penetration testing of the platform.
  • Incident response: betpk maintains a data breach response process. In the event of a breach affecting your personal data, you will be notified promptly with details of what happened and what steps have been taken.

Despite these safeguards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your betpk account and to contact us immediately at support@betpk.run if you suspect unauthorised access.


9How Long We Keep Your Data

betpk retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to the following specific rules:

  • Active accounts: Data is retained for the full lifetime of your betpk account while it remains active.
  • Closed accounts: Following account closure, betpk retains account data, transaction records, and KYC documents for a minimum of five years to comply with anti-money laundering legislation. This retention is a legal obligation, not a choice.
  • Marketing data: If you have opted into betpk marketing communications, your marketing preferences are retained until you opt out. Following opt-out, your marketing contact details are suppressed (not deleted) to prevent accidental re-contact.
  • Support communications: Customer support records are retained for three years following the closure of each support case to enable reference in future disputes.
  • Analytics data: Anonymised analytics data is retained indefinitely as it does not constitute personal data. Identified session logs are deleted after 12 months.

10Your Data Rights

As a betpk player whose data is processed by betpk, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@betpk.run with your account details and the specific request.

Right of Access

You can request a copy of all personal data betpk holds about you. We will respond within 30 days of receiving a valid request with a full data export in a readable format.

Right to Rectification

If any personal data betpk holds about you is inaccurate or incomplete, you have the right to have it corrected. You can update most details directly in your betpk account settings or by contacting support.

Right to Erasure

You can request deletion of personal data that is no longer needed for the purposes for which it was collected. Note that data subject to legal retention obligations (e.g., AML records) cannot be deleted before the retention period expires.

Right to Restriction

In certain circumstances you can request that betpk restrict the processing of your data – for example, while a dispute about accuracy is being resolved – without requiring full deletion.

Right to Data Portability

Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You can object to processing based on betpk's legitimate interests, including profiling for responsible gaming purposes. betpk will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.


11Children and Minors

betpk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account on betpk, that account will be immediately closed and any funds involved will be returned to the original payment method after verification.

Parents and guardians who believe a minor may be using betpk should contact us at support@betpk.run immediately. betpk takes underage gambling extremely seriously and will cooperate fully with parents and guardians in such situations.

If you are aware of anyone under 18 using betpk, please report it immediately. betpk supports tools such as parental controls and filtering software that can be used to prevent minors accessing gambling websites.


12Marketing Communications

betpk may send you promotional communications about new games, deposit bonuses, PSL special offers, and VIP programme updates. Marketing communications are only sent with your consent, which you can give or withdraw at any time.

12.1 Opting In

During registration, you can choose to receive betpk marketing communications by SMS or email. You can update this preference at any time from your betpk account settings under Communication Preferences.

12.2 Opting Out

To stop receiving marketing communications from betpk, either update your preferences in account settings, click the unsubscribe link in any betpk email, or contact support@betpk.run. Opt-out requests are processed within two business days. Note that even if you opt out of marketing, you will still receive essential transactional communications relating to your account (e.g., withdrawal confirmations, security alerts).

12.3 No Third-Party Marketing

betpk does not share your contact details with any third-party marketers. You will not receive marketing from third parties as a result of being a betpk player unless you have separately consented directly to that third party.


13Changes to This Privacy Policy

betpk reserves the right to update this Privacy Policy at any time. When material changes are made – changes that affect how your data is used in a meaningful way – betpk will notify you by email or via an in-platform notification at least seven days before the changes take effect.

Minor changes (such as clarifications or corrections that do not alter the substance of data processing) may be made without advance notice. The date of the most recent update is always shown at the top of this page.

Continued use of your betpk account after a Privacy Policy update takes effect constitutes your acceptance of the revised policy. If you do not accept the changes, you should close your account and withdraw your balance before the effective date.


14Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or wish to raise a concern about how betpk handles your personal data, please contact us through any of the following channels:

  • Email: support@betpk.run – for data rights requests, please include "Privacy Request" in the subject line along with your betpk account mobile number.
  • Live Chat: Available on the betpk website 08:00–02:00 PKT daily. Our support agents can log a formal privacy request on your behalf.

betpk aims to acknowledge all privacy-related requests within 48 hours and to fully respond within 30 days. For complex requests requiring data retrieval across multiple systems, we will notify you if a longer period is required.

We understand that privacy questions can feel complicated. Our support team is happy to explain any part of this policy in plain Urdu-influenced English if that is easier. Just say so when you contact us and we will help you understand your rights clearly.

Your Privacy at BetPK – The Short Version

For players who want a quick overview without reading the full policy

Data is encrypted

256-bit SSL in transit, encrypted at rest. The same standard as your bank.

Never sold

Your personal data is never sold or rented to third-party marketers or data brokers.

You are in control

Access, correct, or delete your data. Opt out of marketing. Request your full data export.

Easy to contact

Email support@betpk.run or use live chat 08:00–02:00 PKT for any privacy query.

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Play with Confidence – Your Data is Safe at BetPK

Register your betpk account knowing your personal data is protected, your PKR payments are secure, and your privacy rights are respected. Join 500,000+ Pakistani players who trust betpk.

18+ | Gamble responsibly